Saturday, June 16, 2012
1st move international terrible service
I thought I'd start this blog and hope that it comes up in your search for 1st move international.
I don't usually write these reviews however they have made my move process a terrible experience. There are other blogs out there that say the same. It seems a few people like the company however the more people I speak to in person the worse the review get.
Don't let their charm get you. They are not nice.
And if you do use them...I TOLD YOU SO! :P
Other blogs same the same...
1stmoveinternational.blogspot.com/
http://www.freeindex.co.uk/profile(1st-move-international-limited)_23857.htm
Here's a brief summary of what I experienced:
- They pack terribly despite what they tell you. I had 1 cubic metre of goods which was packed into 1.41 cubic metres. Indeed - so quote around 1.5 or 2 times what you actually send.
- They say they cover all charges - they don't - what you pay them is actually not even close to the overall charges. When your goods arrive you'll be charged a truck cleaning fee, forklift fee, arrival fee, other fees that will total hundreds of dollars.
- The service you receive once your goods are in transit will be dreadful.
- They say your goods will be in the USA or country within 4 weeks as they ship more regularly than most shipping companies. It wont. It will actually most likely take twice as long as they told you it would.
- They say most shipments do not get stopped for xrays and searches. In actual fact, they do more regularly than they say. And, if you happen to have another person's dodgy (sketchy) stuff on your crate (beyond your control) you will still be liable for some charges.
More to come.
Lesson - do not use them!
And for the search engines.....!
DO NOT USE shipit.co.uk ship it 1st move international review 1st move reviews review bad service do not use.
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We shipped items on September 26 from the UK with these people, and as of today, December 20th, they still have not arrived. We certainly did not anticipate that when shipping in September with a 4-week delivery estimate, that we would not have received by CHRISTMAS.
ReplyDeleteWe have sent more than 25 emails over the past 8 weeks as well as dozens of phone calls and consistently been ignored, provided completely incorrect information, or been given new quotes for basic services, with obviously no choice but to pay them or else we will not receive our belongings.
The latest is that we paid a premium fee (nearly the same as the fee we paid for the items to be shipped more than 5,000 miles), for the items to be delivered to our apartment. We were not told at any time before pickup that the original quote would not include delivery. Anyway, we had no choice and paid this fee.
After more than 2 weeks of chasing for a delivery date from the LA terminal to our house (another 10 emails, over 15 phone calls), we finally had a delivery date. You will not even believe that once the items arrived, we were told that we were expected to have a FORKLIFT at the ready at our apartment to offload a full palette of items onto a busy street in downtown Los Angeles, and then that they would provide no assistance for me to carry 36 boxes plus a couch into my actual building.
It's clear that they are running a scam and want us to get a third party to touch the items so they don't have to pay for all the damages when our glassware, etc. is smashed to bits.
Do not use this company, do not use this company, DO NOT USE THIS COMPANY unless you would like your expected delivery date to be delayed by more than 2 MONTHS, and would like your to spend your Christmas shouting at these people to please deliver your couch, dishes, and clothing in order for you to have a meal on Christmas day.